Return Policy
Every purchase should be a smooth and satisfying experience at The Towel House. While we don’t process orders directly, we’re here to guide you on the return, refund, and exchange policies set by the retailers where our products are sold. We believe in transparency, so here’s everything you need to know before making a purchase.
Returns, Refunds & Exchange Policy
We get it—sometimes a towel just isn’t the right fit, the color doesn’t match your kitchen, or you just change your mind. Whatever the reason, if you’re looking to return, exchange, or get a refund, here’s what you need to know:
- Since all purchases happen through third-party platforms, the return and refund process depends entirely on their policies. Each retailer has its own rules, so be sure to check their terms before placing an order.
- If the towel arrives damaged or defective, the seller may offer a replacement or refund, but this will be based on their discretion and policies.
- Refunds, once approved by the retailer, will be processed according to their payment terms. Processing times may vary depending on the payment method used.
- Exchanges are typically subject to product availability. If the towel you want in exchange is out of stock, you may need to opt for a refund instead.
- Need help? Reach out to the retailer’s customer support for detailed instructions. If you have trouble reaching them, let us know, and we’ll try to guide you in the right direction.
Cancellation Policy
Change of plans? No problem—well, as long as the retailer allows it.
Orders can only be canceled if the retailer permits it and if the cancellation request is made before the product is shipped. Once the order has been dispatched, it falls under the return policy instead.
If cancellation is possible, the refund will be processed by the retailer as per their refund terms. It may take a few days for the amount to reflect in your account, depending on the payment method used.
For any issues, check with the seller directly—they have the final say on cancellations and refunds. If you’re unsure, feel free to contact us, and we’ll do our best to assist you.
If you have general questions or need guidance, drop us a message at towelhousellc@gmail.com. While we don’t handle refunds or returns directly, we’re happy to help point you in the right direction.
